CONDITIONS If you book an expedition or trip with Safe Journeys
and your booking is accepted by Safe Journeys then a contract
is deemed to exist between you and Safe Journeys. In these
Booking Conditions the words 'Safe Journeys', 'we', 'us'
and 'our' mean or refer to Safe Journeys.
words 'client', 'you' and 'your' mean or refer to any person
who enters into a contract with Safe Journeys. The words
'expedition' or 'trip' refers to any event involving , trekking
or climbing or any other activity, organised by Safe Journeys..
Safe Journeys 1. All bookings made with Safe Journeys shall
be deemed to be made with Safe Journeys who's office is
41 Tayside Crescent
3. Booking & payment 2. To book a place on a trip or expedition
you must complete and sign a booking form and post it to
Safe Journeys with the required deposit or sums of money.
If your booking is accepted you will be sent a Confirmation
Invoice. Payment of any balance due must reach Safe Journeys
no later than eight weeks before the advertised departure
date whether or not you receive that invoice.
4. The contract between you and Safe Journeys will exist
from the date on the Confirmation Invoice.
If the balance or full payment due is not received by Safe
Journeys by the date specified in the Confirmation Invoice,
and unless a delay in your payment has been agreed by Safe
Journeys in writing, we reserve the right to cancel your
booking and to retain your deposit. We also reserve the
right to pursue you for the unpaid balance due.
Price changes after you have booked. Prices of trips may
be altered after you have booked on account of UK government
action, changes in exchange rates, transportation or accommodation
costs and dues, taxes or fees charged at ports or airports.
7. Prices & surcharges. Prices quoted in this brochure
are based on a currency conversion rate of GB£1 =
U$1.55. We reserve the right to impose surcharges (price
increases) up to 60 days before departure due to unfavorable
changes in exchange rates, increases in air fares or other
transportation costs, increases in local operator costs,
taxes, or if government action should require us to do so.
If any surcharge results in an increase of more than 10%
of the tour cost the Client may cancel the booking within
14 days of notification of the surcharge and obtain a full
by you . If you wish to cancel your booking you must do
so in writing. Notice of cancellation will only be effective
from the day such notice is received by Safe Journeys.
9.Cancellation on account of significant changes. If we
are obliged between the date of your booking and the date
of departure to make an alteration to the time of departure
or return to the UK exceeding 12 hours and if you do not
want to proceed with the booking on account of such alterations
you may either transfer your booking to another trip without
incurring a transfer charge but subject to an appropriate
adjustment up or down to the sums payable; or cancel your
booking without penalty; if you do so we will refund all
money paid to us in respect of the basic cost of the trip
but we will not be responsible for other costs as described
in clause 7.
Cancellation due to a price increase of 10% or more. If
we increase the basic price of the trip by 10% or more as
described in clause 7 and if you do not wish to continue
with the trip, you may cancel your booking and we will refund
you all money paid in respect of the basic cost of the trip
but we will not be responsible for other costs as described
in clause 7. In order to exercise this cancellation right
you must ensure that written notice of your intention to
cancel reaches the offices of safe Journeys within fourteen
days of Safe Journeys issuing notice of such a price increase.
Cancellation for any other reason
Should you cancel for any other reason the following charges
will apply: more than 60 days before departure loss of deposit,
30 to 60 days before departure 70% of total cost, 15 to
29 days before departure 100% of total cost .
Cancellation by Safe Journeys .Very rarely, we may be forced by Force Majeure to change or terminate your arrangements before or after departure. including but not limited to any of the following:
a) acts of God, flood, earthquake, avalanche or any other natural disaster;
b) epidemic or pandemic;
c) war, threat of war, breaking off of diplomatic relations or similar actions;
d) terrorist attack, civil war, civil commotion or riots;
e) fire, explosion or malicious damage;
If this situation does occur, we regret we will be unable to make any refunds , pay you compensation or meet any costs or expenses you incur as a result.
13. If we cancel your trip for other reasons other than the above, you
will be given the opportunity either to receive a refund
of the basic cost of the trip paid to Safe Journeys or to
transfer to another trip without charge. If there is a difference
in price between the cancelled trip and the trip to which
you elect to transfer your booking, we will refund the difference
if it is cheaper or invoice you for the supplement if it
is more expensive. Any supplement due from you must reach
us in accordance with the timetable given in clause 2. No
compensation will be paid unless the reason for the cancellation
is due to lack of bookings in which case compensation of
£25 per properly booked person will be paid for any cancellation
on these grounds which takes place less than eight weeks
before the advertised departure date for the trip.
If we cancel your trip we will not be liable for any expenses
which you may have incurred as a result of your booking
or in expectation of the trip taking place such as costs
relating to visas, vaccinations, connecting air flights
and any other expenses.
15 Special requests. If you have any special requests you
should inform Safe Journeys before booking or as early as
possible before departure. We will try at our own discretion
to meet these requests but cannot guarantee to do so and
cannot be held liable for our failure to do so.
understandings . In booking with Safe Journeys you accept
that: Some expeditions take place in countries where we
have little control over the quality of internal travel
and accommodation arrangements, which may vary in quality
and the degree of comfort provided and may also differ from
their description given by us in good faith in our brochures,
leaflets and website It may be necessary for reasons beyond
our control to alter advertised arrangements both before
leaving the UK and once the trip has begun. The itineraries
given for each expedition must therefore be seen as an indication
of what you will achieve and not as a contractual obligation
on our part. No refunds will be given if changes for such
reasons occur. Our leaders, guides and representatives have
the responsibility and authority to make decisions affecting
the well-being and safety of the whole group and of each
individual within the group; and that as a result they may
require an individual to leave the group without any liability
on our part for consequential supplementary expenses and
without making any refund. The grounds for such a decision
being made may include, but not be confined to, a belief
by the leader or guide that an individual's health or life
is at risk ,an illegal act has been committed ,someone's
behaviour has or is likely to be seriously detrimental to
the enjoyment of the trip by the group or detrimental to
its well-being or safety.
17. It is understood that if you decide voluntarily to leave
the expedition Safe Journeys has no responsibility for your
safety or well being or for any consequential expenses.
. If you have a complaint about the manner in which we are
organising the expedition you should inform its leader or
another Safe Journeys representative as soon as possible
so that they have an opportunity to take appropriate action
on the spot. If you feel that the matter has not been resolved
satisfactorily and that your enjoyment of the expedition
is likely to be significantly affected you should notify
the offices of Safe Journeys in the UK from where we will
do our best to resolve the situation satisfactorily. It
should nevertheless be understood by you that on some expeditions
it will not be possible to contact our UK offices and also
that there may be occasions when the staff of Safe Journeys,
wherever they are, will be unable to resolve the situation
to your satisfaction.Due to the nature of trekking in the Himalayas and working in a third world country, sometimes well laid plans can not succed even with the best of planning . All complaints will be dealt with under the Scottsh legal system.
If after the trip is completed you feel that your complaint
has not been properly dealt with you must notify us in writing
within 30 days of its scheduled completion. We will then
try to reach an agreement with you.
liability . We accept liability for the negligence of our
own employees or agents causing direct physical injury as
required by Scottish law and subject to the exclusions stated
in clause 21. any failure on our part to ensure to the best
of our ability that the trip's arrangements are as described
in our advertising material and are of a reasonable standard
subject to the exclusions in clause 21
21. We do not accept liability for any claim arising out
of a mishap to yourself or your property (whether insured
or uninsured) or a partial or total failure to carry out
the contract, which is a result of or attributable to robbery,
sickness, wars, riots, strikes, political or civil unrest,
government intervention, quarantine requirements, weather,
flight cancellations, delays or other unforeseeable or unavoidable
occurrences events beyond the control of, Safe Journeys
its staff or agents actions taken by you or other clients
of Safe Journeys, actions by parties unconnected to Safe
Journeys or there agents, and the consequences of any independent
arrangements that you make.
Where Safe Journeys is found to be liable to damages in
respect of failure to carry out its contract the maximum
amount of such damages, compensation and loss of enjoyment
will be limited to twice the cost of the basic trip shown
in the invoice. Where the damages relate to the provision
of transport by air, sea or rail or hotel accommodation
any compensation payable will be limited by the relevant
Expedition descriptions. While we have made every effort
to ensure the accuracy of our advertising material and information
sheets we cannot be held responsible for any inaccuracies.
Insurance. As a condition of the booking you must be adequately
insured. All insurance must cover trekking, climbing,, as
applicable, and cover rescue and repatriation including
helicopter and air ambulance. It is your responsibility
to ensure that the insurance cover is adequate for both
your and our requirements.. The holiday Our trips will often
take you to remote and exciting places where the risk of
injury, accident, loss of property, discomfort and delay
is higher. Your booking is accepted on the condition that
you realise and accept all these elements of adventure travel.
The itinerary for each trip should be seen as an aim rather
than a definite objective and for many reasons changes may
need to be made to it or to aspects of the holiday at anytime
during the trip. Whilst our leaders will make every effort
to make suitable alternative arrangements, we cannot be
held responsible for such changes, nor for any refunds.
The Company cannot be made liable for the consequences of
weather conditions, flight cancellations, strikes, lost
luggage, industrial action, wars, riots, sickness, quarantine,
government intervention or other untoward occurrences. Any
additional costs that result, such as extra hotel accommodation
or flights, will be your responsibility and must be paid
for at the time. Depending on the circumstances, such costs
may be recoverable under your insurance. General information
. We give advice and information on matters such as health,
vaccinations, visas, currency, local conditions, climate,
equipment, clothing and other matters in good faith and
cannot be held responsible for such advice and information.
You accept responsibility for all these matters and particularly
for obtaining the necessary visas and advice from your own
doctor on all health matters.
contract . The terms & conditions of all agreements made
with Safe Journeys shall be subject to and governed by Scottish
law and you shall submit to the exclusive jurisdiction of
the Scottish courts.
booking is accepted on the basis of the above conditions.