BOOKING
CONDITIONS If you book an expedition or trip with Safe Journeys
and your booking is accepted by Safe Journeys then a contract
is deemed to exist between you and Safe Journeys. In these
Booking Conditions the words 'Safe Journeys', 'we', 'us'
and 'our' mean or refer to Safe Journeys.
The
words 'client', 'you' and 'your' mean or refer to any person
who enters into a contract with Safe Journeys. The words
'expedition' or 'trip' refers to any event involving , trekking
or climbing or any other activity, organised by Safe Journeys..
Safe Journeys 1. All bookings made with Safe Journeys shall
be deemed to be made with Safe Journeys who's office is
at Old Crieff Road,Aberfeldy,Perthshire,Scotland,PH152DH.
Booking
& payment 2. To book a place on a trip or expedition you
must complete and sign a booking form and post it to Safe
Journeys with the required deposit or sums of money. If
your booking is accepted you will be sent a Confirmation
Invoice. Payment of any balance due must reach Safe Journeys
no later than eight weeks before the advertised departure
date whether or not you receive that invoice.
3. The contract between you and Safe Journeys will exist
from the date on the Confirmation Invoice.
4. If the balance or full payment due is not received by
Safe Journeys by the date specified in the Confirmation
Invoice, and unless a delay in your payment has been agreed
by Safe Journeys in writing, we reserve the right to cancel
your booking and to retain your deposit. We also reserve
the right to pursue you for the unpaid balance due.
5.
Price changes after you have booked. Prices of trips may
be altered after you have booked on account of UK government
action, changes in exchange rates, transportation costs
and dues, taxes or fees charged at ports or airports.
6.
If price changes are imposed by us as a result of UK government
action we will charge or refund the consequences of such
changes in full.
7. If price changes are imposed by us as the result of changes
in the exchange rate, transportation costs and dues, taxes
or fees charged at ports or airports. If less than 30 days
before the advertised departure date we will neither refund
you anything or make further charge. more than 30 days before
the advertised departure date and if the increase or decrease
is 2% or less than the basic trip cost, we will neither
refund you anything or make a further charge more than 2%
but less than 10% of the basic trip cost, we will refund
you the difference or make an appropriate further charge
an increase of more than 10% of the basic trip cost you
may cancel your booking; if you do so we will refund all
money paid to us in respect of the trip and travel insurance
but we will not be responsible for the cost of visas, vaccinations,
connecting air flights or other expenses incurred as a result
of your booking or your expectation that you would travel
on the trip. Changes due to fluctuations in the exchange
rate will be based on the exchange rate applicable on 1
January 2007.
8Cancellation
by you . If you wish to cancel your booking you must do
so in writing. Notice of cancellation will only be effective
from the day such notice is received by Safe Journeys.
9.Cancellation on account of significant changes. If we
are obliged between the date of your booking and the date
of departure to make an alteration to the time of departure
or return to the UK exceeding 12 hours and if you do not
want to proceed with the booking on account of such alterations
you may either transfer your booking to another trip without
incurring a transfer charge but subject to an appropriate
adjustment up or down to the sums payable; or cancel your
booking without penalty; if you do so we will refund all
money paid to us in respect of the basic cost of the trip
but we will not be responsible for other costs as described
in clause 7.
10.
Cancellation due to a price increase of 10% or more. If
we increase the basic price of the trip by 10% or more as
described in clause 7 and if you do not wish to continue
with the trip, you may cancel your booking and we will refund
you all money paid in respect of the basic cost of the trip
but we will not be responsible for other costs as described
in clause 7. In order to exercise this cancellation right
you must ensure that written notice of your intention to
cancel reaches the offices of safe Journeys within fourteen
days of Safe Journeys issuing notice of such a price increase.
Cancellation for any other reason
11.
Should you cancel for any other reason the following charges
will apply: more than 60 days before departure loss of deposit
30 to 59 days before departure 30% of total cost 15 to 29
days before departure 60% of total cost less than 15 days
before departure 100% of total cost.
12.
Cancellation by Safe Journeys .We will not cancel a trip
unless We are obliged to do so by 'force majeure' such as
government intervention, political or civil unrest, flight
cancellations or an act of God and other unforeseeable circumstances.
The number of fully paid-up bookings needed to operate the
trip has not been reached.
13. If we cancel your trip for one of these reasons you
will be given the opportunity either to receive a refund
of the basic cost of the trip paid to Safe Journeys or to
transfer to another trip without charge. If there is a difference
in price between the cancelled trip and the trip to which
you elect to transfer your booking, we will refund the difference
if it is cheaper or invoice you for the supplement if it
is more expensive. Any supplement due from you must reach
us in accordance with the timetable given in clause 2. No
compensation will be paid unless the reason for the cancellation
is due to lack of bookings in which case compensation of
£25 per properly booked person will be paid for any cancellation
on these grounds which takes place less than eight weeks
before the advertised departure date for the trip.
14.
If we cancel your trip we will not be liable for any expenses
which you may have incurred as a result of your booking
or in expectation of the trip taking place such as costs
relating to visas, vaccinations, connecting air flights
and any other expenses.
15Special requests. If you have any special requests you
should inform Safe Journeys before booking or as early as
possible before departure. We will try at our own discretion
to meet these requests but cannot guarantee to do so and
cannot be held liable for our failure to do so.
16Special
understandings . In booking with Safe Journeys you accept
that: Some expeditions take place in countries where we
have little control over the quality of internal travel
and accommodation arrangements, which may vary in quality
and the degree of comfort provided and may also differ from
their description given by us in good faith in our brochures,
leaflets and website It may be necessary for reasons beyond
our control to alter advertised arrangements both before
leaving the UK and once the trip has begun. The itineraries
given for each expedition must therefore be seen as an indication
of what you will achieve and not as a contractual obligation
on our part. No refunds will be given if changes for such
reasons occur. Our leaders, guides and representatives have
the responsibility and authority to make decisions affecting
the well-being and safety of the whole group and of each
individual within the group; and that as a result they may
require an individual to leave the group without any liability
on our part for consequential supplementary expenses and
without making any refund. The grounds for such a decision
being made may include, but not be confined to, a belief
by the leader or guide that an individual's health or life
is at risk ,an illegal act has been committed ,someone's
behaviour has or is likely to be seriously detrimental to
the enjoyment of the trip by the group or detrimental to
its well-being or safety.
17. It is understood that if you decide voluntarily to leave
the expedition Safe Journeys has no responsibility for your
safety or well being or for any consequential expenses.
18.Complaints
. If you have a complaint about the manner in which we are
organising the expedition you should inform its leader or
another Safe Journeys representative as soon as possible
so that they have an opportunity to take appropriate action
on the spot. If you feel that the matter has not been resolved
satisfactorily and that your enjoyment of the expedition
is likely to be significantly affected you should notify
the offices of Safe Journeys in the UK from where we will
do our best to resolve the situation satisfactorily. It
should nevertheless be understood by you that on some expeditions
it will not be possible to contact our UK offices and also
that there may be occasions when the staff of Safe Journeys,
wherever they are, will be unable to resolve the situation
to your satisfaction.
19.
If after the trip is completed you feel that your complaint
has not been properly dealt with you must notify us in writing
within 30 days of its scheduled completion. We will then
try to reach an agreement with you.
20Our
liability . We accept liability for the negligence of our
own employees or agents causing direct physical injury as
required by Scottish law and subject to the exclusions stated
in clause 21. any failure on our part to ensure to the best
of our ability that the trip's arrangements are as described
in our advertising material and are of a reasonable standard
subject to the exclusions in clause 21
.
21. We do not accept liability for any claim arising out
of a mishap to yourself or your property (whether insured
or uninsured) or a partial or total failure to carry out
the contract, which is a result of or attributable to robbery,
sickness, wars, riots, strikes, political or civil unrest,
government intervention, quarantine requirements, weather,
flight cancellations, delays or other unforeseeable or unavoidable
occurrences events beyond the control of, Safe Journeys
its staff or agents actions taken by you or other clients
of Safe Journeys, actions by parties unconnected to Safe
Journeys or there agents, and the consequences of any independent
arrangements that you make.
22.
Where Safe Journeys is found to be liable to damages in
respect of failure to carry out its contract the maximum
amount of such damages, compensation and loss of enjoyment
will be limited to twice the cost of the basic trip shown
in the invoice. Where the damages relate to the provision
of transport by air, sea or rail or hotel accommodation
any compensation payable will be limited by the relevant
Conventions.
23.
Expedition descriptions. While we have made every effort
to ensure the accuracy of our advertising material and information
sheets we cannot be held responsible for any inaccuracies.
24.
Insurance. As a condition of the booking you must be adequately
insured. All insurance must cover trekking, climbing,, as
applicable, and cover rescue and repatriation including
helicopter and air ambulance. It is your responsibility
to ensure that the insurance cover is adequate for both
your and our requirements.. The holiday Our trips will often
take you to remote and exciting places where the risk of
injury, accident, loss of property, discomfort and delay
is higher. Your booking is accepted on the condition that
you realise and accept all these elements of adventure travel.
The itinerary for each trip should be seen as an aim rather
than a definite objective and for many reasons changes may
need to be made to it or to aspects of the holiday at anytime
during the trip. Whilst our leaders will make every effort
to make suitable alternative arrangements, we cannot be
held responsible for such changes, nor for any refunds.
The Company cannot be made liable for the consequences of
weather conditions, flight cancellations, strikes, lost
luggage, industrial action, wars, riots, sickness, quarantine,
government intervention or other untoward occurrences. Any
additional costs that result, such as extra hotel accommodation
or flights, will be your responsibility and must be paid
for at the time. Depending on the circumstances, such costs
may be recoverable under your insurance. General information
. We give advice and information on matters such as health,
vaccinations, visas, currency, local conditions, climate,
equipment, clothing and other matters in good faith and
cannot be held responsible for such advice and information.
You accept responsibility for all these matters and particularly
for obtaining the necessary visas and advice from your own
doctor on all health matters.
25.This
contract . The terms & conditions of all agreements made
with Safe Journeys shall be subject to and governed by Scottish
law and you shall submit to the exclusive jurisdiction of
the Scottish courts.
Your
booking is accepted on the basis of the above conditions.
